Understanding Your Refund Rights
At hitane-fudiwa, we believe in transparent financial practices. This
comprehensive refund policy outlines your rights, our procedures, and
the specific circumstances under which refunds are processed. We've
designed these policies to be both fair and straightforward, ensuring
you understand exactly what to expect when requesting a refund.
Eligibility Criteria
Refunds are available for services not yet rendered, incorrect
charges, or technical issues preventing service access. You must
request a refund within 30 days of the original transaction.
Documentation of the issue may be required, and partial refunds
apply to services already partially delivered or accessed.
Processing Timeline
Standard refund processing takes 5-10 business days from
approval. Credit card refunds typically appear within 3-5
business days, while bank transfers may take 7-10 business days.
Complex cases requiring investigation may extend processing time
to 15 business days, and you'll receive updates throughout the
process.
Refund Methods
Refunds are processed through your original payment method when
possible. Credit card refunds go directly to the card used for
purchase, while bank transfers return to the originating account.
For discontinued payment methods, we'll work with you to
establish an alternative secure refund method.
Partial Refunds
When services have been partially used, refunds are calculated
proportionally based on unused portions. Setup fees and
administrative costs may be non-refundable. We provide detailed
breakdowns of partial refund calculations, ensuring transparency
in how your refund amount is determined.
Non-Refundable Items
Certain fees including processing charges, third-party costs, and
completed consulting services cannot be refunded. Custom reports
and personalized financial assessments are non-refundable once
delivered. Administrative fees for account setup and maintenance
are typically non-refundable after services commence.
Dispute Resolution
If you disagree with a refund decision, you can request a review
within 14 days. Our dispute resolution process includes
independent review by senior staff not involved in the original
decision. We're committed to fair resolution and will work with
you to address legitimate concerns about refund determinations.
Quick Refund Process
For straightforward refund requests
meeting standard criteria, we offer expedited processing within 3-5
business days. Contact our support team with your request and
transaction details to determine if you qualify for our quick process
option.
Step-by-Step Refund Process
1
Submit Your Request
Contact us via email at
info@hitane-fudiwa.sbs or call +13066910384. Include your
transaction ID, account details, and reason for the refund
request. Provide any supporting documentation that helps explain
your situation.
2
Initial Review
Our team reviews your request
within 2 business days. We'll verify your account details, check
transaction history, and assess eligibility based on our refund
criteria. You'll receive confirmation that we've received and are
processing your request.
3
Investigation & Decision
We conduct a thorough
investigation of your case, reviewing service usage, payment
history, and any relevant circumstances. Complex cases may
require additional documentation or clarification from you. We
aim to complete investigations within 5 business days.
4
Refund Processing
Once approved, we process your
refund through the original payment method. You'll receive
detailed information about the refund amount, processing
timeline, and when to expect the funds. We provide tracking
information where available.
5
Confirmation & Follow-up
We send confirmation once the
refund is processed and follow up to ensure you've received the
funds. If there are any delays or issues, we proactively
communicate with you and work to resolve them quickly.
